We solve quality improvement mysteries and support the professional community through shared innovation in a supportive community for healthcare professionals in quality and patient safety. Together, we investigate innovative tools, mysterious problems, and inspiring solutions to improve healthcare across the nation.
Members have access to the professional community, as well as articles, materials and tools, archives and transcripts of the Quality for the Rest of Us podcast—and of course, healthcare memes that only we would understand.
Gayle always wanted to be a detective, and she often roamed around the neighborhood with a notebook trying to understand why the world worked the way it did. Today, she still loves solving mysteries in the data that will help real patients get better care.
With more than a decade of experience in healthcare quality improvement, she has helped more than 100 hospitals improve their processes and patient outcomes. She is a Certified Professional in Healthcare Quality (CPHQ) and the recipient of multiple awards for innovation and excellence. She has clinical experience in the Intensive Care Unit (ICU) and expertise in abstraction improvement and validation, solutions analytics, instructional design, and project oversight. She is passionate about collaboration and mentorship in the field of healthcare improvement.
Stephen is an educational specialist, author, and illustrator who believes the library is the chief attraction of any city. When he is not building educational websites for his beloved wife, authoring books, illustrating amazing works of art, and writing comedic-journalistic articles, he likes to live dangerously by laughing at his own jokes and cooking without recipes.
Stephen has experience in writing, educational assessment, curriculum development, instructional design, leadership, marketing, graphic design, and puppetry. Keep up with his creative side if you can at
Porter CreativeWhen an unknown printer took a galley of type and meeting fari scrambled it to make a type specimen book.
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