Category: Communication

Misinformation: “Healthcare, We Have a Problem”

By Gayle Porter
August 17, 2023

One of the first moments I knew that my husband was “the one” was during a game of Balderdash. In this game, an unfamiliar word is read aloud, and

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Solutions for Exclusive Breastfeeding Programs

By Gayle Porter
June 5, 2023

“We’re failing our perinatal exclusive breastfeeding measures,[1] but I’m afraid there’s nothing we can do about it.” This belief is surprisingly common among hospital quality managers - and I

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Hospital Selfies & Data Visibility

By Gayle Porter
February 13, 2023

Have you heard of the Artificial Intelligence (AI) program that was trained to be a psychopath? A group of MIT researchers [1]found out that AI algorithms get pretty dark

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Part II: What is Quality for the Rest of Us?

By Gayle Porter
October 3, 2022

At first, I was disappointed with some of the reactive responses to adverse events: Nurses on my team were sometimes counseled or written up for being the “origin” of

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