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Category: Patient Experience

Porter QI / Articles / Patient Experience
Burnout Community Continuous Improvement Healthcare healthcare history History Innovation Nursing Nursing Profession Patient Care Patient Experience Quality Improvement Quality Professionals Survivor stories

Where Nurses Bury Their Stories

  • By Gayle Porter
  • July 3, 2023

As a nurse, she took children from their families and smuggled them in boxes and tool chests, placing them in a safe place until the end of the war.

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Accountability Aging Community Continuous Improvement Healthcare healthcare history History Nursing Patient Care Patient Experience Patient Safety Quality Improvement Resources Secured

Latchkey Seniors

  • By Gayle Porter
  • June 20, 2023

As the Baby Boomers retire, many are facing decreased social connections, scattered family support and economic challenges.[1] Out of this situation, many seniors find themselves living alone at home.

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Continuous Improvement Data Analytics Healthcare Patient Experience Quality Improvement Research Secured

Are Case Studies Useful?

  • By Gayle Porter
  • December 5, 2022

My father used to complain that he had “tired ears.” I didn’t understand what he meant until I became a parent: When I took a walk with my two-year-old

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Continuous Improvement Data Analytics Healthcare Patient Experience Patient Safety Quality Improvement Research Resources Secured

Finding Data in the Patient’s Story

  • By Gayle Porter
  • November 28, 2022

The first time I watched the film, The Matrix, I remember looking at the ones and zeroes on Neo’s screen and wondering, “What is the story? Where is the

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