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Category: Patient Experience

Porter QI / Articles / Patient Experience
Community Continuous Improvement Healthcare Patient Care Patient Experience Patient Safety Quality Improvement Safety Culture Secured

Safety Culture & Virtue 3: Families

  • By Gayle Porter
  • April 25, 2025

You might think that the stress of family responsibilities and relationships could cause problems for a patient trying to recover from illness, but it’s actually the opposite. In my

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Care Coordination Communication Healthcare Mortality Nursing Patient Care Patient Experience Safety Culture

Safety Culture & Virtue 2: End of Life Care

  • By Gayle Porter
  • April 11, 2025

Some of my fondest memories from being a nurse were the times that I end of life care. It is a critical moment for the patient, but it’s also

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Aging Care Coordination Community Continuous Improvement Equity & Accessibility Healthcare Patient Care Patient Experience Patient Safety Risk Management Secured

How Do We Triage in Primary Care?

  • By Gayle Porter
  • July 5, 2024

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Accountability Care Coordination Equity & Accessibility Healthcare Patient Care Patient Experience Patient Safety Risk Management Secured

Blank Check

  • By Gayle Porter
  • May 24, 2024

The other day, I attempted to ship a gift to my niece. She loves tea and I had found an adorable four-cup teapot that I knew she would just

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Healthcare Nurse's Week Nursing Nursing Profession Patient Care Patient Experience Survivor stories

How Waiting Rooms Recruit Nurses

  • By Gayle Porter
  • May 10, 2024

Our whole family was packed into a booth at our favorite pizza shop, laughing, teasing, and having a good time. Suddenly, my mom grabbed my dad’s hand and said,

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Communication Healthcare Nursing Patient Care Patient Experience Quality Improvement Quality Professionals Secured

Don’t Mention the Weather

  • By Gayle Porter
  • April 5, 2024

“It’s such a beautiful day today!” My preceptor brisked into the room with a huge smile and a cheery greeting. “Really? I wouldn’t know.” The patient turned away, despondent.

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