Category: Accountability

Safety Culture & Virtue 9: Managers on the Frontline

By Gayle Porter
July 25, 2025

How does the administrative wing respond to scrutiny? We are wired to have a fight or flight response, but surely there is a better way for managers to handle

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Safety Culture & Virtue 6: Lunch Breaks

By Gayle Porter
June 6, 2025

How much do you trust your coworkers to watch your patients during lunch? During a lunch break, bedside staff are able to realize if something is troubling them and provides

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Accountability Continuous Improvement Healthcare Infection Control Patient Safety Safety Culture Secured

Safety Culture & Virtue 5: Tidying Up

By Gayle Porter
May 23, 2025

In the 80s, Van Halen added a clause to their tour rider to exclude all brown M&Ms from their dressing room, and every music group since then has included

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Accountability Communication Continuous Improvement Error Analysis Healthcare Patient Safety Risk Management Safety Culture Secured

Virtue Symptom #1: Voluntary Reporting Occurs

By Gayle Porter
March 28, 2025

Patient safety reporting is often depersonalized to provide distance and objectivity during an investigation and to help the team see opportunities clearly. But if we lean on system issues because we

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Accountability Continuous Improvement Healthcare Patient Safety Quality Improvement Risk Management Safety Culture

Safety Culture and Virtue

By Gayle Porter
March 14, 2025

Over the past few weeks, I have wrestled with the idea of safety culture. Safety culture is itself a symptom of something that is difficult to pin down: virtue.

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Accountability Care Coordination Communication Healthcare Patient Education Patient Safety Uncategorized

Medicine, Codes, and Braille

By Gayle Porter
September 27, 2024

Did you know that pharmaceutical companies spend $6 billion on drug advertising in the U.S.?[1] Why do you think they spend so much money advertising products that Americans are already

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