Category: Communication

Don’t Mention the Weather

By Gayle Porter
April 5, 2024

“It’s such a beautiful day today!” My preceptor brisked into the room with a huge smile and a cheery greeting. “Really? I wouldn’t know.” The patient turned away, despondent.

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Why is Patient “Risk” a Dirty Word?

By Gayle Porter
March 1, 2024

The patient had undergone an elective surgery to reduce “noisy breathing.” Post-op, she never got off the ventilator because of a lifelong neuromuscular disease. Who, in their right mind,

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Digital Harm?

By Gayle Porter
February 15, 2024

The patient’s transfer and medication reconciliation had been done twice – once by the attending physician and once by the specialist ordering an upgrade in acuity. As the nurses

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Reactive Information Security

By Gayle Porter
February 2, 2024

Have you ever noticed how rare it is to have proactive information security? For urgent incidents, there is a 24/7 toll free phone number. For data breaches, there are

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Accountability Communication Continuous Improvement Equity & Accessibility Healthcare Patient Care Patient Education Patient Experience Patient Safety Quality Improvement Risk Management Wish-List

10 Things Patients Wish We Knew

By Gayle Porter
December 21, 2023

We talk a lot about focusing on patients, patient engagement, and patient-centered care, but then we turn around and recommend designer vitamins and expensive wearables for our Medicaid participants.

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Can Error Reports Help Our Patients?

By Gayle Porter
September 29, 2023

Robust error reporting has done wonders for the health industry. We no longer need to guess when a problem could occur. Most clinical staff carry a mental list of

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