Category: Patient Experience

Safety Culture & Virtue 9: Managers on the Frontline

By Gayle Porter
July 25, 2025

How does the administrative wing respond to scrutiny? We are wired to have a fight or flight response, but surely there is a better way for managers to handle

No React!
0

^Sticky

Community Continuous Improvement Healthcare Nursing Patient Care Patient Experience Patient Safety Quality Improvement Safety Culture

Safety Culture & Virtue 8: Celebrate Retirement

By Gayle Porter
July 11, 2025

When I interviewed, I didn’t ask how retirement was celebrated – but in the years to come I would witness a variety of approaches to the topic. Some included

No React!
0

^Sticky

Community Continuous Improvement Healthcare Patient Care Patient Experience Patient Safety Quality Improvement Safety Culture Secured

Safety Culture & Virtue 3: Families

By Gayle Porter
April 25, 2025

You might think that the stress of family responsibilities and relationships could cause problems for a patient trying to recover from illness, but it’s actually the opposite. In my