Category: Patient Experience

How Waiting Rooms Recruit Nurses

By Gayle Porter
May 10, 2024

Our whole family was packed into a booth at our favorite pizza shop, laughing, teasing, and having a good time. Suddenly, my mom grabbed my dad’s hand and said,

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Don’t Mention the Weather

By Gayle Porter
April 5, 2024

“It’s such a beautiful day today!” My preceptor brisked into the room with a huge smile and a cheery greeting. “Really? I wouldn’t know.” The patient turned away, despondent.

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10 Things Patients Wish We Knew

By Gayle Porter
December 21, 2023

We talk a lot about focusing on patients, patient engagement, and patient-centered care, but then we turn around and recommend designer vitamins and expensive wearables for our Medicaid participants.

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Discharge Apology

By Gayle Porter
November 10, 2023

We had the unlucky privilege of going to the Emergency Department last week and were surprised by some of the developments in local emergency care: First, there was a

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Healthcare Innovation Nursing Nursing Profession Patient Care Patient Experience Quality Improvement Quality Professionals

Why Nurses Should Lead

By Gayle Porter
September 13, 2023

I see a lot of recommendations to enhance workplace empowerment and build nurse leaders to improve healthcare. And that’s good. But not for the reasons you might think. Let

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What Burnout Isn’t

By Gayle Porter
August 1, 2023

We often talk about burnout like it’s something that can be cured with a little self-care. Take a day off, get a massage, listen to nature sounds during your

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