Category: Secured

Safety Culture & Virtue 9: Managers on the Frontline

By Gayle Porter
July 25, 2025

How does the administrative wing respond to scrutiny? We are wired to have a fight or flight response, but surely there is a better way for managers to handle

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Safety Culture & Virtue 7: Could Workplace Charity Damage Morale?

By Gayle Porter
June 19, 2025

How can we care for strangers if we don’t care for each other? I’ve noticed that workplaces thrive and become more virtuous, more safe, and have better retention when

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Safety Culture & Virtue 5: Tidying Up

By Gayle Porter
May 23, 2025

In the 80s, Van Halen added a clause to their tour rider to exclude all brown M&Ms from their dressing room, and every music group since then has included

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Safety Culture & Virtue 3: Families

By Gayle Porter
April 25, 2025

You might think that the stress of family responsibilities and relationships could cause problems for a patient trying to recover from illness, but it’s actually the opposite. In my

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Virtue Symptom #1: Voluntary Reporting Occurs

By Gayle Porter
March 28, 2025

Patient safety reporting is often depersonalized to provide distance and objectivity during an investigation and to help the team see opportunities clearly. But if we lean on system issues because we

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Smart Staff Surveys

By Gayle Porter
November 8, 2024

I heard about some fantastic solutions implemented by Advocate Health to improve the Nurse Manager role and the results make me feel hopeful. The problem they identified is that

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