communication – Porter QI

Safety Culture & Virtue 9: Managers on the Frontline

By Gayle Porter
July 25, 2025

How does the administrative wing respond to scrutiny? We are wired to have a fight or flight response, but surely there is a better way for managers to handle

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Safety Culture & Virtue 8: Celebrate Retirement

By Gayle Porter
July 11, 2025

When I interviewed, I didn’t ask how retirement was celebrated – but in the years to come I would witness a variety of approaches to the topic. Some included

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Safety Culture & Virtue 7: Could Workplace Charity Damage Morale?

By Gayle Porter
June 19, 2025

How can we care for strangers if we don’t care for each other? I’ve noticed that workplaces thrive and become more virtuous, more safe, and have better retention when

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Safety Culture & Virtue 5: Tidying Up

By Gayle Porter
May 23, 2025

In the 80s, Van Halen added a clause to their tour rider to exclude all brown M&Ms from their dressing room, and every music group since then has included

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Safety Culture & Virtue 2: End of Life Care

By Gayle Porter
April 11, 2025

Some of my fondest memories from being a nurse were the times that I end of life care. It is a critical moment for the patient, but it’s also

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Virtue Symptom #1: Voluntary Reporting Occurs

By Gayle Porter
March 28, 2025

Patient safety reporting is often depersonalized to provide distance and objectivity during an investigation and to help the team see opportunities clearly. But if we lean on system issues because we

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Tag: communication

Safety Culture & Virtue 9: Managers on the Frontline

Safety Culture & Virtue 8: Celebrate Retirement

Safety Culture & Virtue 7: Could Workplace Charity Damage Morale?

Safety Culture & Virtue 5: Tidying Up

Safety Culture & Virtue 2: End of Life Care

Virtue Symptom #1: Voluntary Reporting Occurs