patient experience – Porter QI

Safety Culture & Virtue 9: Managers on the Frontline

By Gayle Porter
July 25, 2025

How does the administrative wing respond to scrutiny? We are wired to have a fight or flight response, but surely there is a better way for managers to handle

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Safety Culture & Virtue 8: Celebrate Retirement

By Gayle Porter
July 11, 2025

When I interviewed, I didn’t ask how retirement was celebrated – but in the years to come I would witness a variety of approaches to the topic. Some included

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Safety Culture & Virtue 6: Lunch Breaks

By Gayle Porter
June 6, 2025

How much do you trust your coworkers to watch your patients during lunch? During a lunch break, bedside staff are able to realize if something is troubling them and provides

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Safety Culture & Virtue 3: Families

By Gayle Porter
April 25, 2025

You might think that the stress of family responsibilities and relationships could cause problems for a patient trying to recover from illness, but it’s actually the opposite. In my

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Safety Culture & Virtue 2: End of Life Care

By Gayle Porter
April 11, 2025

Some of my fondest memories from being a nurse were the times that I end of life care. It is a critical moment for the patient, but it’s also

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Ghost Stories

By Gayle Porter
September 9, 2024

“You’re supposed to be dead!” the professor stammered. “I know. I heard. Sorry to disappoint!” During our recent road trip, my husband recalled how an error in paperwork resulted

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Tag: patient experience

Safety Culture & Virtue 9: Managers on the Frontline

Safety Culture & Virtue 8: Celebrate Retirement

Safety Culture & Virtue 6: Lunch Breaks

Safety Culture & Virtue 3: Families

Safety Culture & Virtue 2: End of Life Care

Ghost Stories