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Tag: patient experience

Porter QI / Articles / patient experience
Community Continuous Improvement Healthcare Patient Care Patient Experience Patient Safety Quality Improvement Safety Culture Secured

Safety Culture & Virtue 3: Families

  • By Gayle Porter
  • April 25, 2025

You might think that the stress of family responsibilities and relationships could cause problems for a patient trying to recover from illness, but it’s actually the opposite. In my

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Care Coordination Communication Healthcare Mortality Nursing Patient Care Patient Experience Safety Culture

Safety Culture & Virtue 2: End of Life Care

  • By Gayle Porter
  • April 11, 2025

Some of my fondest memories from being a nurse were the times that I end of life care. It is a critical moment for the patient, but it’s also

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Care Coordination Continuous Improvement Error Analysis Healthcare Interoperability Patient Care Patient Safety Secured

Ghost Stories

  • By Gayle Porter
  • September 9, 2024

“You’re supposed to be dead!” the professor stammered. “I know. I heard. Sorry to disappoint!”  During our recent road trip, my husband recalled how an error in paperwork resulted

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Accountability Care Coordination Equity & Accessibility Healthcare Patient Care Patient Experience Patient Safety Risk Management Secured

Blank Check

  • By Gayle Porter
  • May 24, 2024

The other day, I attempted to ship a gift to my niece. She loves tea and I had found an adorable four-cup teapot that I knew she would just

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Communication Healthcare Nursing Patient Care Patient Experience Quality Improvement Quality Professionals Secured

Don’t Mention the Weather

  • By Gayle Porter
  • April 5, 2024

“It’s such a beautiful day today!” My preceptor brisked into the room with a huge smile and a cheery greeting. “Really? I wouldn’t know.” The patient turned away, despondent.

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Accountability Communication Continuous Improvement Equity & Accessibility Healthcare Patient Care Patient Education Patient Experience Patient Safety Quality Improvement Risk Management Wish-List

10 Things Patients Wish We Knew

  • By Gayle Porter
  • December 21, 2023

We talk a lot about focusing on patients, patient engagement, and patient-centered care, but then we turn around and recommend designer vitamins and expensive wearables for our Medicaid participants.

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